Privacy Policy

We are Cyotrip, the travel company for your inner wanderlust. We are an authentic and loyal travel company that puts our customer's choices on a pedestal. We curate spectacular travel itineraries for our travelers and provide them with hassle-free travel services at the most affordable prices. We are a customer-oriented travel company that has always prioritized the security and safety of our travelers.

Our Privacy Policy explains how we collect, use, disclose, and protect your personal information when you book or purchase something on our website. Please carefully read and understand our Privacy Policy pages before using our website to make travel bookings or purchases. Hence, we request you particularly to access the website only when you absolutely agree with our Privacy Policy.

The Policy applies to the information we collect:

  • When you visit our Website, App, or use our online services;
  • In email, text, and other electronic messages between you and this Website or App; and
  • When you interact with our advertising and applications available on third-party websites and services, those applications or advertising include links to this Policy.

The Policy does not apply to information collected by:

  • Us offline or through any other means, including on any other website operated by the Company or any third party
  • Any third party, including through any application or content (including advertising) that may link to or be accessible from or on the Website.

Please read this Policy carefully to understand our policies and practices regarding your information and how we will treat it. The Policy may change from time to time. Please check the Policy periodically for updates.

Information Collected Automatically:
Cyotrip collects information in several ways, mainly through Analytics or Advertising. The above personal information is either provided when booking or collected by way of surveys or otherwise. However, we also automatically collect certain information about your device, the actions you performed on our site, and usage patterns with respect to visits to our website. The information comprises IP addresses, browser types, operating systems, and pages visited.

On your first visit to our site using your mobile phone or computer, we do not send you away; however, we collect data through the computer or browser using this device to make it a personalized and customized experience about our website. All such information eventually leads to gaining trust in our content.

Our third-party providers or partners also use information about you through our website when we consult about your booking with them. You should know that everything is done to fulfil a travel booking or purchase involving you.

We usually collect your browser and device information, which includes your IP address, user IDs, device user IDs, and other user credentials, when you log on to our website using your browser, the type of browser, etc.

Information We Collect About You
We collect the following types of information from and about users of our Website:

  • Information by which you may be personally identified, such as name, residential address, email address, telephone number, credit card number or other payment information, or any other identifier by which you may be contacted online or offline ("personal information").
  • Information that is about you but does not individually identify you.
  • Information regarding your connection to the Internet and the device accessing our Website, including browser type, access dates and times, Internet Protocol(IP) address, referring website addresses, and other similar information.
  • Information you might give to our website when booking travel arrangements for your benefit or on behalf of someone else, including your username, password, location, zip or postal code, your mailing address, email address, driver's license, passport or similar government-issued identification number, date of birth, gender, origin and destination cities or airports and dates/time of arrival and departure cities or airports, Financial information, which may include your budget in making travel arrangements;

How We May Collect Personal Information We and other third parties may collect Personal Information in a variety of ways, including:

Through the Services: Whenever you use the Services-for example, when you make a booking or take advantage of a special offer-we may collect Personal Information, for instance, your name and preferences, or through your provision of such information to us when your Special Travel Requests, for example in connection with a disability or dietary restriction.

Offline:We may also collect Personal Information offline, for example, when you contact our customer service.

From Other Sources:
We may collect your Personal Information from publicly available sources, joint marketing partners, social media platforms (including from people with whom you are friends or otherwise connected), and other third parties, where permitted by applicable law.

Information You Provide Us:
The information we collect on or through our website may include:

  • Information you provide by filling in forms on our website. This includes information provided when registering to use our website, subscribing to our service, posting material, or requesting further services. We may also ask you for information when you report a problem with our website.
  • Records and copies of your correspondence (including email addresses) if you contact us.
  • Your responses to surveys that we might ask you to complete for research purposes.
  • Details of transactions you carry out through our website and of the fulfillment of your travel reservations and purchases. You may be required to provide financial information through our website before completing a booking.
  • Your search queries on the website.
  • You also will provide information to be posted, displayed, or transmitted to other users of the Website or third parties.
  • Your User Contributions are posted, displayed, and transmitted to others at your own risk. Although we limit access to certain pages, please note that no security measures are perfect or impenetrable. We cannot and do not guarantee that other users will not view your User Contributions nor that they will be private or confidential.

How We Use Your Information
We use information that we collect about you or that you provide to us, including any personal information:

  • To present our Website and its contents to you.
  • To fulfil your travel reservations, bookings, and purchases, and otherwise to provide you with information, products, or services that you request from us.
  • For any other purpose for which you provide it.
  • To carry out our obligations and enforce our rights under any contract entered into between you and us, including for payment processing, billing, and collection of amounts owed under any such agreement;
  • To advertise our products and services by sending you marketing and advertising communications that we develop and believe may be of interest to you; creating, maintaining, and updating user accounts on our Website and authenticating you as a user.
  • To enable you to participate in interactive features on our website; and to respond to your questions, requests for information, and process information choices.
  • To contact you for purposes such as providing information regarding travel booking confirmations and updates;
  • Any other purpose described by us when collecting your information;
  • Any other purpose with your consent.
  • We may use the information we collect from you to contact you about our or a third party's business, product or service that may be of interest to you. Although we do not ever disclose your personal information to third parties for these purposes without your consent, in the event that you elect to click on or otherwise interact with an advertisement, we cannot guarantee that the advertiser may not assume that you fulfil its target criteria.

Third-Party Links
Our website contains links to third-party websites. While we agree to their presence on our website, we are not responsible for their site or contents, nor do we hold responsibility for their privacy practices. This Privacy Policy page only refers to cyotrip, and it does not apply to any other third-party websites that you may encounter on our site. To our third-party website visitors,please note that we recommend that you read the privacy policies applied to their websites prior to making any purchases or bookings from them.

However, if you face any kind of loss or damage due to your usage of third-party websites from our site, we would disclaim any responsibility or liability for such losses or damages that you or your data may incur. Therefore, while you browse through the links placed on our website, this will be purely at your own risk, and you will solely be liable for it.

Changes in the Privacy Policy
We retain full rights to modify, correct, or delete any part or the entire website. Our website is an exclusive property. We reserve the right to modify our Privacy Policy from time to time to comply with legal, business, operational, or regulatory requirements. As appropriate, we may post a notice regarding such changes on our Privacy Policy page.

Malicious Activities
Strictly speaking, all malicious activities on our website harming people, including but not limited to:

However, we do not owe any duty to inform you whenever we change or update our Privacy Policy page. We request that you take time to go through our privacy and terms every time you make your travel booking or purchase from our website. All responsibility for rechecking our Privacy Policy and Terms lies solely upon you to avoid further problems. Once you access our website and continue using it, we shall assume that you wholly accept our privacy policy. We are under an obligation to declare here that if you do not accept any part or the whole of our privacy policy, then you are requested not to make any use of our services so that we may be safe from any legal obligations in the future.